HOW TO SEND TICKETS ON STUBHUB & HOW LONG IT TAKES TO RECEIVE THEM

How to Send Tickets on StubHub & How Long It Takes to Receive Them

How to Send Tickets on StubHub & How Long It Takes to Receive Them

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If you’re a ticket seller or buyer using StubHub, one of the biggest concerns is understanding how to send tickets on StubHub and when you can expect to receive your tickets. Whether you're listing concert seats or buying sports passes, timing and delivery are crucial. In this in-depth guide, we’ll walk you through the entire ticket transfer and delivery process, answer common questions like how long does StubHub take to send tickets and when will I get my tickets from StubHub, and explain what to do if there are delays.

Understanding StubHub’s Marketplace


Before diving into delivery and transfer timelines, it helps to understand how StubHub works. StubHub is a secondary ticket marketplace—meaning it's where individuals resell tickets for concerts, sports events, theater shows, and more. Buyers don’t purchase tickets directly from StubHub or the event venue, but from third-party sellers. StubHub acts as the intermediary and ensures secure transactions, reliable delivery, and buyer protection.



How to Send Tickets on StubHub as a Seller


1. Listing Your Tickets for Sale

To send tickets on StubHub, you first need to list them for sale. Here’s How to Send Tickets on StubHub as a Seller:




  • Log into your StubHub account.

  • Click “Sell” and search for the event.

  • Choose the correct date and time.

  • Select the number of tickets, seating section, and row.

  • Set your price.


You’ll then be asked to select a delivery method, which may include:




  • Instant download (PDF or mobile)

  • Mobile transfer (e.g., Ticketmaster or MLB Ballpark)

  • UPS shipping (for hard-copy tickets)


2. Delivering or Transferring the Tickets

Once your tickets are sold, StubHub will notify you by email and prompt you to send them. How you send them depends on the type of ticket:




  • PDF or Mobile Tickets: Upload them directly to StubHub through your “Sales” page.

  • Mobile Transfer Tickets: You’ll need to transfer them through a third-party app like Ticketmaster. After sending, go back to StubHub and confirm that the transfer is complete.

  • Hard-copy Tickets: Ship them using the prepaid UPS label provided by StubHub.


How Long Does StubHub Take to Send Tickets?


A common concern for buyers is how long it takes StubHub to send tickets. The answer depends on the event date, ticket type, and seller’s delivery method. Let's explore different scenarios.



1. Instant Download or Mobile Tickets

These are typically the fastest. Once the seller uploads them, buyers receive an email with a download link. In some cases, this happens within minutes of purchase.



2. Mobile Transfers via Ticketmaster or Other Platforms

This can take a bit longer since the seller has to manually transfer the ticket. StubHub gives sellers a deadline (usually up to 24-48 hours before the event), so the exact timing may vary.


Buyers will receive an email from StubHub once the seller confirms the transfer is complete. Then, a separate email from the ticketing app (e.g., Ticketmaster) provides access to the actual ticket.



3. Physical Tickets via Shipping

Hard-copy tickets are usually shipped via UPS. The seller must send them within the deadline set by StubHub. It generally takes 3–5 business days for delivery, depending on location. StubHub provides tracking details so you can monitor the shipment.



How Long Does It Take to Get StubHub Tickets?


Many buyers ask, how long does it take to get StubHub tickets? The general timeline is as follows:






























Ticket Type Estimated Delivery Time
Instant Download Within minutes to a few hours
Mobile Transfer 1–3 days after purchase (latest by 24 hours before the event)
UPS Shipped Tickets 3–5 business days
Last-minute tickets Delivered electronically, sometimes just hours before the event



Keep in mind: you won’t be charged until the seller delivers the tickets, and StubHub guarantees that tickets will arrive in time for the event.



When Will I Get My Tickets from StubHub?


If you’re wondering, when will I get my tickets from StubHub?—don’t worry. StubHub's FanProtect Guarantee ensures you’ll either receive valid tickets in time or get a full refund.


Here's how the timeline typically works:




  • Right after purchase: You’ll receive an order confirmation email.

  • Within 24 hours (for most events): You’ll get a notification when your tickets are ready or transferred.

  • Closer to event day: Some sellers delay sending tickets until just before the event. Don’t panic—it’s often normal.


StubHub always lists a “latest delivery date” on your order confirmation. If your tickets don’t arrive by that deadline, contact customer support immediately.



How to Check Ticket Delivery Status


You can always track your order’s status from your StubHub account:




  1. Go to "My Tickets" on the website or app.

  2. Click on your event.

  3. See delivery type and estimated delivery date.

  4. Track shipping (if physical tickets).

  5. View tickets or get transfer instructions (if mobile).


If you haven’t received your tickets and the deadline is approaching, StubHub will either:




  1. Contact the seller on your behalf,

  2. Replace the tickets with comparable ones,

  3. Or issue a full refund.


What to Do If StubHub Tickets Are Delayed


Sometimes, despite everything, delays happen. Here’s what you can do:



1. Check Your Spam Folder

Emails from StubHub or Ticketmaster might land in your junk or promotions folder.



2. Wait Until the Delivery Deadline

StubHub requires sellers to deliver tickets by a certain date—usually 24–48 hours before the event. Don’t panic if your tickets aren’t available right away after purchase.



3. Contact Customer Support

If the tickets are still missing after the deadline, reach out to StubHub customer Service Number:





  • Visit the Help Center




  • Use live chat or call customer service




  • Provide your order number and event details




StubHub’s FanProtect Guarantee ensures you’ll either get replacement tickets or your money back.



Tips for Sending and Receiving StubHub Tickets Smoothly


For Sellers:


  • Upload or transfer tickets promptly after they sell.

  • Double-check email addresses and delivery methods.

  • Confirm transfers in StubHub after completing them externally.


For Buyers:


  • Use the same email address across platforms (StubHub, Ticketmaster, SeatGeek, etc.).

  • Download the app of the original ticket provider (e.g., Ticketmaster, MLB Ballpark).

  • Keep an eye on your inbox and spam folder.

  • Be patient if you buy well in advance—tickets may not be available yet.


Common Questions Answered


Q: What if my event is today and I still don’t have my tickets?

Check your order in your StubHub account and reach out to customer service ASAP. They may issue replacements or a refund.



Q: Can I trust StubHub with last-minute tickets?

Yes. StubHub specializes in last-minute ticket delivery. Many tickets are delivered electronically just hours before an event.



Q: Why do my tickets say "Ready Soon"?

This means the seller hasn’t uploaded or transferred them yet. It’s common for tickets to become available closer to the event.



Q: Why do I need to use another app (like Ticketmaster) to get my tickets?

StubHub facilitates resales but doesn’t control the original ticket source. Mobile transfer tickets must be accessed from the original provider.



Final Thoughts


If you're new to StubHub, understanding the timeline for ticket transfers and delivery is key. For sellers, it's important to know how to send tickets on StubHub quickly and correctly. For buyers, patience is often required—especially if you're purchasing tickets well in advance or close to the event date.


So to recap:




  • How to send tickets on StubHub: Depends on the ticket type—upload or transfer them quickly after they sell.

  • How long does StubHub take to send tickets: Usually within 24 hours for digital tickets, up to 5 business days for physical ones.

  • How long does it take to get StubHub tickets: Often instant, but sometimes just before the event.

  • When will I get my tickets from StubHub: By the guaranteed delivery date listed in your account.


StubHub is built to ensure you’re covered. With their FanProtect Guarantee and easy-to-use interface, you can buy and sell tickets with confidence. Just stay informed, check your status regularly, and reach out to support if something feels off.

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